Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- You could directly order by sending us use the floating chat button, we will create an order for you or using the floating contact button.
- Explore all products on our store, peruse our range of products, and effortlessly place your order. We could fix your order with the products which are not listed here.
- Wholesale list.
- We don’t have any reseller at all, stay safe!!
Certainly! If you’re interested in our complete price list, feel free to drop us use the floating chat button.
Wholesale list
- Bank transfer: Europe (€), US ($), Australia (AUD), Canada (CAD)
- Paypal
- Bitcoin, USDT, ETH, USDC, XMR, Monero
Next-day shipping out.
6-8 days express shipping;
10-15 days regular shipping.
We can reship with free charges one time.
We’ve been in the market for a decade, we can ensure good quality. Check COA and HPLC testing reports.
Yes, we do offer discounts for specific orders, please send us a message
Yes, we can offer a refund for orders not shipped yet. If the tracking number is offered and the package is on the way, we will NOT be able to issue a refund.
Please note that all peptides we are supplying are for research use purpose use only, we don’t offer any kind of suggestions or guide on this.
If you need to swap an item
Returns and Exchanges
Due to the specific nature of our products (For Research Use Only), we can only accept returns for items that are unopened and in their original packaging.
Timeframe: Please contact us within 14 days of receiving your order to request a return.
Condition: The tamper-evident seal must be completely intact. For safety and quality control reasons, we cannot accept returns for any product with a broken seal.
Refunds: Once the return is received and inspected, we will process your refund (excluding original shipping costs).
We apologize for this error. If you received a product that does not match your order:
Take a clear photo of the item you received.
Email our support team with your order number and the photo attached.
We will immediately arrange to reship the correct item to you at no additional cost.
If your package was damaged during transit:
Please contact us within 48 hours of delivery.
Keep all original packaging materials and provide photos of the damaged vials and the shipping box.
Once the damage is verified, we will reship the damaged portion of your order.
Please do not mail products back without prior authorization.
All returns must first be approved by our support team through an RMA (Return Merchandise Authorization).
Once approved, we will send you detailed instructions and the specific warehouse address for your return via email.
We are here to help!
Official Support Email: support@hkroids.icu.
Online Form: You can also submit an inquiry through the “Contact Us” page at hkroids.icu.
We strive to respond to all inquiries within 24 hours.
If you notice an error in your shipping address, please contact us immediately.
Before Shipping: We can update your address for free.
After Shipping: Once a package has left our facility, we cannot reroute it. In this case, the customer is responsible for any loss or additional fees incurred due to the incorrect address.
We process orders very quickly to ensure fast delivery.
If you need to change or cancel, please contact us within 2 hours of placing your order.
If the order has already moved to “Processing” or “Shipped” status, it cannot be canceled. You will need to follow our standard Returns Policy.
Currently, we do not offer pre-orders for out-of-stock items.
We recommend checking hkroids.icu regularly or subscribing to our email notifications.
Stock levels are updated on the website as soon as items are replenished.